If your organisation uses Sage CRM alongside Microsoft Exchange Online, recent developments from Microsoft have made some changes unavoidable. Microsoft’s shift away from Exchange Web Services (EWS) towards the Graph API requires updates to keep calendar and contact synchronisation working correctly.
To address this, Sage has issued new patches covering all currently supported versions of Sage CRM. These updates are not optional for Exchange Online users — they are necessary to maintain integration and prevent scheduling errors.
The official update from Sage can be found here.
Microsoft is steadily deprecating EWS in favour of the Graph API, which affects how applications like Sage CRM communicate with Exchange Online. Without adapting to this change, users may encounter unreliable data or broken integrations, especially around appointment scheduling and contact syncing.
Sage’s newly released patches make this transition and ensure continuity for users relying on cloud-based Exchange services.
The patches apply to:
These versions now include support for the Graph API. Whether Sage CRM is running as a standalone solution or integrated with platforms like Sage 300, Sage Intacct, or Sage X3, the update is relevant if Exchange Online is in use.
Several appointment-related inconsistencies have been addressed, including:
These issues can disrupt operations and undermine trust in the CRM. Applying the patch will restore accurate synchronisation.
Managing patching and integration updates can be time-consuming — especially when business continuity is on the line. That’s where Astech steps in.
We help organisations like yours stay ahead of technical changes by:
If you're unsure whether your system is affected or need assistance with the update, get in touch with the Astech team today. You’ll get fast, practical help from experts who work with Sage CRM and Microsoft 365 environments every day.
For further information and documentation, you can also visit the Sage CRM Community Hub.
